Industry-Leading Propane Wholesale Equipment Supplier Provides “Complete Package”
Customer service is the backbone of any company’s success. For nearly 30 years, Excel Propane and Bergquist, Inc. have been working in tandem to provide quality products and exceptional customer service to attain their ultimate end goal: client satisfaction.
Excel Propane is a family-owned company in Fruitport, Mich. keeping customers warm since 1950. Now, over 60 years later, the business has three offices and a new 30,000-gallon storage tank facility to allow for further growth within West Michigan. The company’s long-term relationship with Bergquist has been vital to its growth.
“Bergquist has a fantastic ordering system with enough inventory to fit various orders depending on the preference and size for our purchasing teams,” said Wayne Kohley, president of Excel Propane. “Bergquist is close to a one-stop-shop for our business needs, accounting for approximately 95% of the products our customers require.”
Excel Propane has enjoyed conducting business with Bergquist, noting the company’s excellent customer service and robust inventory, ordering equipment from the supplier that includes regulators, risers, plastic lines and various fittings.
“The support has been great by everyone on the Bergquist team,” said Kohley. “They have good follow through, great products, competitive pricing and shipping, and very knowledgeable personnel who are willing to help with any request. Bergquist offers the complete package for us and that’s why we continue to work with them.”
With over 12,000 products in stock, Bergquist is able to fulfill a wide variety of orders and includes the added benefit of offering free shipping on orders of $400 or more.
Through its active involvement in the propane industry with the National Propane Gas Association and similar organizations, Bergquist continues to set the industry standard for product safety, reliability and customer satisfaction.